FAQ

 1. What is THE GRAY CRAB?

The Gray Crab is redefining the luxury fashion experience with a curated collection of designer pieces that deliver prestige and value. We source globally to bring you authentic, high-end items you'll love.

 2. How do I place an order online?

It's easy:

    1. Browse our collections and select your favorite items.
    2. Add them to your cart.
    3. Proceed to checkout and follow the prompts to complete your purchase.

Need help? Contact us anytime at support@thegraycrab.com.

3. What is your Return Policy?

We accept returns within 14 days of delivery. Returned items must be:

    • In their original condition
    • With tags attached
    • Unused and unworn

See our full Returns & Refunds Policy for more details.

4. Do you offer International Shipping?

Yes! We ship to many international destinations. Shipping fees and delivery times may vary by location and carrier. You will see shipping options at checkout.

5. How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also log in to your account to view tracking updates anytime.

6. How can I contact customer service?

We're here to help 7 days a week.

    • Email: contactus@thegraycrab.com
    • Or submit your query at https://www.thegraycrab.com/pages/contact

7. How do I sign up for email newsletters?

Scroll to the bottom of our homepage and enter your email to join The Connoisseur's Advantage - you'll receive:

    • Early access to collections
    • Exclusive offers
    • VIP event invites

8. Are your products authentic?

Absolutely. Every item we sell is 100% authentic, sourced from trusted suppliers and verified by our team of experts. Select high-value items, including a Certificate of Authenticity (COA). Learn more on our Authenticity Assurance page.

9. What payment methods do you accept?

We accept:

    • Major credit & debit cards (Visa, MasterCard, AMEX)
    • PayPal
    • Apple Pay
    • Google Pay

All payments are processed securely via Shopify Payments and are fully encrypted.

10. How long does processing and shipping take?

  • Processing time: Orders are typically processed within 1- 2 business days
  • Shipping time:
    • Europe: 1-2 business days
    • USA: 3-5 business days
    • Other International: 3-5 business days

You'll receive a tracking number once your order ships.

11. Can I cancel or change my order after it's placed?

If your order hasn't been shipped yet, we can make changes. Please get in touch with us ASAP at support@thegraycrab.com and include your order number.

12. Do you offer gift packaging?

Yes! Many of our items come with luxury packaging, and we also offer gift-ready wrapping for select items. If you don't want this option, leave a note at checkout or contact us.