We proudly ship worldwide using trusted freight partners, including UPS, DHL, FedEx, and local Postal Services.

Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

• Europe: 1–2 business days
• North America & Asia: 2–5 business days via FedEx, UPS, or DHL Express
• Rest of World: Delivery times may vary depending on location and customs processing

Shipping Fees

• Shipping rates are calculated at checkout based on your delivery address and order value.
• Occasionally, free shipping promotions may apply — subscribe to our newsletter to stay updated.

Duties & Taxes

• International customers are responsible for any applicable customs duties or import taxes.
• We recommend checking with your local customs office for additional information.

Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Certain items (e.g., fragrance, aerosols) may have delivery restrictions due to air transport regulations.

Delivery Issues or Delays

• Please ensure your shipping address is correct at checkout.
• The Gray Crab is not responsible for delays caused by customs or unforeseen circumstances.
• If your order is delayed or lost, contact us at support@thegraycrab.com and we’ll be happy to help.